![]() Customers scan a QR code with their smartphone, and the restaurant's menu appears on their device.Ĭontactless payment methods have also become increasingly popular in the tourism industry. One such restaurant to do this was Shorty's Mexican Roadhouse in New Hampshire. This eliminated the potentially germy touchpoint of physical menus. At the onset of the pandemic, many restaurants provided QR codes to customers for virtual menus while dining in. Visitors then get a text when it's their turn to enter the store. To join the queue, visitors scan a QR code with their smartphone at the store and enter their group's details. Harry Potter New York is one such store that offers this type of queue. Virtual queues enable travelers to join a line without physically waiting with other people for what can sometimes be hours. ![]() This can be especially beneficial when travelers face long customer service lines at the airport. Included in it is an in-app chat feature that enables users to talk to employees while on the go for quick assistance - part of JetBlue's customer engagement strategy. Some companies, such as Hilton, even offer the option for digital room keys using an app. Here, people can book and check in for flights, check a flight's status, and access their boarding pass and rewards account. Southwest Airlines is one of many businesses that provides a mobile app to travelers. Here are some items that businesses have created for users: That's why many businesses have made mobile technology part of their business plans. Smartphones are communication devices, planners, maps, personal travel guides and restaurant locators, among other things. Smartphones are an integral part of many people's lives. Here are six travel technology trends for 2022. ![]() Still, leisure and business travelers want to feel secure while booking trips amid the pandemic.
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